| Problem Diagnosis Worksheet | "I have six honest serving men They taught me all I know; Their names are What and Where and When And Why and How and Who" -- Kipling |
| What deviation occurred? |
What deviations might have occurred but did NOT? | Systemstic differences and changes between what occurred and what didn't |
| Where did the deviation occur?
|
Where might the deviation occurred but did NOT? | Systematic differences and changes between when it happened and when it didn't |
| When did the deviation occur?
|
When might the deviation have occurred but did NOT? | Systematic differences and changes between where it happened and where it didn't |
| How much deviation occurred? |
How much deviation might have occurred but did NOT? | Systematic differences and changes between how much it happened and hor much it didn't |
Based in part on material from the book The Rational Manager by Charles Kepner and Benjamin Tegoe, McGraw-Hill, 1965