Problem Diagnosis Worksheet "I have six honest serving men
They taught me all I know;
Their names are What and Where and When
And Why and How and Who" -- Kipling
What  deviation occurred?


 
What deviations might have occurred but did NOT? Systemstic differences and changes between what occurred and what didn't
Where did the deviation occur?


 

Where might the deviation occurred but did NOT? Systematic differences and changes between when it happened and when it didn't
When did the deviation occur?


 

When might the deviation have occurred but did NOT? Systematic differences and changes between where it happened and where it didn't
How much deviation occurred?


 
How much deviation might have occurred but did NOT? Systematic differences and changes between how much it happened and hor much it didn't

Based in part on material from the book The Rational Manager by Charles Kepner and Benjamin Tegoe, McGraw-Hill, 1965