Diagnosing a Disturbance

 Use the Diagnostic Woksheet

DO's
:
....Do ask what/where/when/how much/ with whom the observed deviation is
....Do ask
what/where/when/how much/with whom the observed deviation is not
......................(Ask the patient "where does it hurt?"
......................Do NOT ask the patient "what disease do you have?"
......................Do NOT ask the patient "what medicine do you need?")

...........................Do NOT ask "who's to blame?

 

DON'Ts

0....Don't ask why until you've completely diagnosed what it it is you're asking about;
.................................by then "why" might be obvious anyway!

1....Don't use adjectives; find the noun.
.................Don't say "black," say "coated with carbon."

2....Don't use ambiguous wording. Be as concrete as you can, then go back and make it more concrete,

3....Don't overemphasize "is" at the expense of "is not".